Responsible Gaming

All gambling involves risk, including the risk of financial loss. Responsible play means planning your spending and time and stopping when limits are met. Wildsino provides tools to help you manage behaviour and protect your finances and mood.

• Treat betting as paid entertainment. Never as a way to make money.
• Set deposit, loss, and wager limits before playing.
• Choose a budget using only disposable income.
• Set session time limits and reality checks.
• Keep track of play history and adjust limits as needed.
• Avoid gambling when upset, tired, or under alcohol or drugs.
• Do not chase losses or try to win back money.
• Keep gambling separate from work, study, and family time.
• Learn how our Responsible Gaming Policy applies to your account features and tools.
• Ensure you meet the legal gambling age in your province or territory.
• Protect minors by securing devices and payment methods.

Warning signs can develop gradually and affect money, time, and relationships. Gambling addiction is a serious condition that needs attention.

• Preoccupation with betting or gambling.
• Increasing stakes to feel the same excitement.
• Repeated attempts to cut back without success.
• Chasing losses and playing longer than planned.
• Spending more than you can afford; using funds for bills or essentials.
• Hiding gambling from family or friends; lying about time or money.
• Mood swings, anxiety, or irritability when not playing.
• Neglecting work, study, or social duties.
• Borrowing money, selling items, or using credit to gamble.
• Gambling to escape stress, low mood, or problems.

Support and structure help you regain control. Wildsino offers practical tools and policies that you can use immediately.

• Set or lower deposit, loss, wager, and time limits in your account.
• Turn on reality checks and session reminders to review your play.
• Take a 24‑hour to 30‑day cooling‑off break.
• Request self‑exclusion for a longer period through support.
• Block access using device‑level blocking tools such as BetBlocker and Gamban.
• Opt out of marketing communications in your profile.
• Remove stored payment methods and pay down balances before returning.
• Create a written budget and schedule non‑gambling activities.
• Talk to a trusted person and plan support before playing again.
• Seek professional help through the organizations listed below.

Independent, confidential help is available across Canada. The services below offer counselling, information, and crisis support for gambling and related harms.

• ConnexOntario – 24/7 information and referrals (Ontario): https://www.connexontario.ca/ | 1‑866‑531‑2600
• BC Gambling Support Line – counselling and chat: https://www.bcresponsiblegambling.ca/support | 1‑888‑795‑6111
• Alberta Health Services Addiction Helpline: https://www.albertahealthservices.ca/findhealth/service.aspx?id=1045470 | 1‑866‑332‑2322
• Quebec – Jeu: aide et référence: https://www.jeu-aidereference.qc.ca/ | 1‑800‑461‑0140
• CAMH – Problem Gambling resources: https://www.camh.ca/en/health-info/mental-illness-and-addiction-index/problem-gambling
• Gamblers Anonymous Canada: https://www.gamblersanonymous.org/ga/
• Gam‑Anon Canada (for affected others): https://gamanon.org/meetings/
• GamTalk – Online peer support: https://www.gamtalk.org/
• Wellness Together Canada: https://www.wellnesstogether.ca/en-ca
• 211 Canada – Find local counselling and financial help: https://211.ca/

If you are concerned about gambling addiction, contact Wildsino Support to discuss tools and account options. Our team can help implement limits, cooling‑off periods, or self‑exclusion per our policy.

• In‑account Live Chat: available 24/7 for registered players.
• Secure Messaging: send a message through your account.
• Email Support: use the support email shown in your account or Help Centre.
• Help Centre: submit a request through the online form on wildsino.com.
• Responsible Gaming requests: self‑exclusion and limit changes via account settings or by contacting Support.