Wildsino Privacy Policy

• What Wildsino may collect
  • Identification and verification information: full name, date of birth, address, citizenship, government‑issued ID images, selfies, unique identifiers.
  • Contact information: email address, phone number.
  • Account and service usage: username, preferences, responsible gaming settings, bet and game history, transaction history, customer support records.
  • Device and technical information: IP address, device identifiers, operating system, browser type, language, time zone, online log data.
  • Financial and transaction information: payment method type, payment tokens, partial card details (BIN and last four digits), transaction amounts. Card data is processed by PCI DSS‑compliant payment providers.
  • Compliance and risk data: sanctions screening results, fraud alerts, chargeback data, affordability information where required by law.
  • Location information: approximate geolocation to meet provincial rules.
• Why Wildsino collects information
  • To provide, operate, and secure the services.
  • To verify identity and age, and to meet anti‑money laundering (AML) and counter‑terrorist financing obligations.
  • To process deposits, withdrawals, and payouts through payment service providers.
  • To support responsible gambling tools and self‑exclusion.
  • To provide user support, resolve disputes, and improve service quality and performance.
  • To perform analytics and maintain platform integrity.
• Protection measures
  • Encryption in transit (TLS) and at rest (AES‑256 or equivalent), network segmentation, and firewalls.
  • Access controls based on least privilege, multi‑factor authentication, and audit logging.
  • Secure development practices, vulnerability management, and independent security testing.
  • Vendor due diligence and contractual data protection obligations for processors.
  • Incident response procedures and breach notification in line with Canadian requirements.
• User rights (subject to legal limits)
  • Access: request a copy of personal information held.
  • Correction: update inaccurate or incomplete information.
  • Deletion: request deletion where the information is no longer required and not subject to retention duties.
  • Consent: withdraw consent for non‑essential processing, including marketing, at any time.
  • Complaint: contact the Office of the Privacy Commissioner of Canada or a provincial privacy regulator.
• Compliance
  • Wildsino processes personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial gaming laws and regulations, and anti‑money laundering obligations overseen by FINTRAC.
• Retention
  • Personal information is retained only as long as necessary for the purposes described or as required by law. Certain records related to AML and payments may be retained for at least five years or longer if mandated.

• Service delivery and account management (contract)
  • Create and manage accounts, provide casino and sportsbook services, process transactions, and offer customer support.
• Identity, age, and compliance checks (legal obligation)
  • Verify identity, conduct sanctions screening, and meet AML/CTF requirements.
• Security and fraud prevention (legitimate interests and legal obligation)
  • Monitor activity for fraud, abuse, chargebacks, and system security.
• Responsible gambling (legal and regulatory obligation)
  • Apply limits, self‑exclusions, time‑outs, and affordability measures where required.
• Service improvement and analytics (legitimate interests and consent where required)
  • Analyse usage to improve performance, stability, and usability of the online services.
• Communications (contract and legal obligation)
  • Notify users about service changes, policy updates, and account‑related information.
• Marketing (consent)
  • Send offers or news only where consent exists. Users can opt out at any time.
• No selling of personal information
  • Wildsino does not sell personal information.

Processing is lawful, proportionate, and transparent. Uses are limited to the purposes outlined in this document and compatible purposes permitted by law.

• How to access or obtain a copy
  • Sign in and review account settings, or contact the Privacy Office at privacy@wildsino.com. Wildsino responds within 30 days, subject to identity verification and permitted extensions under PIPEDA.
• How to update or correct
  • Update details in account settings where available, or request correction by contacting privacy@wildsino.com. Supporting documents may be required.
• How to delete or restrict
  • Request deletion of personal information that is no longer needed. Wildsino will delete, anonymize, or restrict processing unless retention is required for AML, tax, dispute resolution, or regulatory purposes.
• Security checks and payment processing consent
  • By using Wildsino, the user consents to identity and security checks, sanctions screening, and the processing of payment information by independent payment service providers for deposits and withdrawals.

• The services are for adults aged 18+ and may be higher where provincial law requires.
• Wildsino cannot confirm age in real time without documents. Age is verified during KYC and at other compliance checkpoints.
• If personal information of a minor is discovered, Wildsino will delete it where possible, close the account, and bar access.
• Parents or guardians can request deletion by contacting privacy@wildsino.com and providing proof of relationship.

• Personal information may be stored or processed outside Canada by Wildsino group entities and trusted partners. Typical locations may include the EU/EEA, the United Kingdom, and the United States.
• Use of the websites constitutes consent to such transfers, subject to safeguards.
• Wildsino requires confidentiality, security, and lawful processing from all partners through contracts, audits, and recognized transfer mechanisms such as Standard Contractual Clauses or equivalent measures.

• This disclaimer may narrow, extend, or otherwise affect how the rules in this document apply, as permitted by law.
• The disclaimer applies once the user accepts the Privacy Policy by signature, electronic acceptance, or accession through continued use of the services.
• Where this document conflicts with mandatory law, the law prevails. The Terms and any product‑specific rules should be read together with this Privacy Policy.

• Definition
  • Cookies are small text files stored on a device by a browser. Similar technologies include local storage, SDKs, and pixels.
• Purposes
  • Strictly necessary: enable core site functions and security.
  • Performance and statistics: measure service usage and improve reliability.
  • Functionality: remember preferences and settings.
  • Advertising and behavioural analysis: measure the effectiveness of communications and personalise content where consent is given.
• Retention
  • Cookies are kept for up to 1 year unless the user deletes them sooner.
• Control
  • Manage cookie preferences through the on‑site cookie banner and browser settings. Some cookies are required for the site to function and cannot be disabled.

• Using any Wildsino online services means full acceptance of this Privacy Policy.
• The current version posted on the websites prevails over prior versions.
• Material updates will be posted, and where required by law, users will be notified or asked to renew consent.

• Sharing
  • Personal information may be shared as required by law, to resolve disputes, to enforce agreements, and to provide services through third parties such as:
    • Payment processors, banks, and card schemes.
    • Identity verification, sanctions screening, and AML providers.
    • Game studios, odds and data feeds, and content providers.
    • Cloud hosting, security, analytics, and support platforms.
    • Professional advisers, auditors, regulators, and law enforcement.
• Transparency
  • Where specific providers are named, they are listed on the websites. If not listed, Wildsino informs users about the purpose and scope of sharing where practical and lawful.
• Consent
  • Providing personal information to use the services constitutes consent to share it for the purposes described above. Third parties process information under their own privacy policies where they act as independent controllers.

• The websites may link to external sites that have their own privacy policies and security practices.
• Wildsino is not responsible for how those sites collect, use, or protect personal information.
• Users should review the privacy policy of any external site and exercise caution when sharing information.